Escape surfschool, UK

A positive onboarding experience

From the beginning, we like the approach from Viking. They have guided us well when we were implementing the program.’

Apart from this positive onboarding experience, we really liked the drag and drop features and the interface, both for our customers and the backhand interface.

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Automated scheduling

The surf lessons from Escape Surf School are rarely canceled because the conditions are always good for lessons. They found out that Viking Bookings does the whole scheduling automatically when the weather is steady.

Tide dependent scheduling

‘Before the season starts, we schedule all the tide times in the system. Our lessons are rarely canceled during the season for this reason everything goes automatically. Because the system is developed for watersports it is adapted to changing circumstances. Therefore, changing the structure of the day is not time-consuming at all. As a result, we have time to focus on other things during the season because the planning is done by the system. ‘

New development is great

‘After a couple of months using Viking Bookings, we received an e-mail with new developments, this was a real surprise. Later it turned out we receive these every now and then. The fact that we are asked what we would like from the system makes us feel that Viking Bookings considers to what we want. Now, almost two years later, the system is even more user friendly.’

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