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Throughout the entire customer journey, from planning lessons to changing times to payment reminders, Viking ensures that all the right information is clearly communicated to your customers.
With multiple communication channels at your disposal, such as booking forms, the customer portal, email, and text, you can ensure that all the necessary information is conveniently available to your customers when they need it. This streamlined approach results in better-informed and happier customers. As a school owner, you'll also benefit from reduced customer support.
Because we know you cannot automate everything, we have put the customer’s contact details in all the right places. In the day planner, a phone number or email address are just one click away. In case you still decide to reschedule a lesson over the phone.
All the relevant information to your center and for your customer is centralized in Viking.
By automating what can be automated, you can spend your time on things that really matter.
Better informed customers lead to happier customers. A win-win if you ask us ;-)
E-mail is fast, but your customers sometimes want to take a break from their inbox. This is why you can enable SMS messages to both students and instructors, when you approve or cancel a course.
Viking offers automated emails, but to ensure a personal touch, we have included the option for planners to leave a personalized message in the standard emails directly from the daily overview.
In Viking, you have the ability to notify instructors per mail and/or text when lessons are approved or cancelled, simplifying communication and coordination with ease.
In Viking, instructors and planners can send messages to students, facilitating collaborative action and efficient communication among instructors and planners involved with that student.
Viking's communication feature supports multiple languages. Customers receive all communication in their selected language, while the school can operate in their preferred language.
In Viking, customize email templates with your logo, color choices, headings, photos, and more to create personalized and branded emails for your customers.
Set booking reminder emails for customers who haven't selected a date. The automated process boosts revenue by sending an email the next day, offering assistance and enhancing customer engagement.
In Viking, set an expiration reminder email to notify customers with remaining credits that they have two months left to make bookings.
In Viking, you can automate payment reminder emails to be sent X days before the first course starts, gently reminding customers who have not yet paid to complete their payment.
Automated communication in Viking keeps your customers updated when necessary, saving time and maximizing revenue potential.
Dave Melmoth - Joss bay surf school
Roel Avenhuis - Kiteboardschool.nl
Emieck de Goede - Jibe City
Sjors van Leeuwen - Pepsports
Jeannette Melchior Hansen - North Sea Watersports
Lyndsey Young - Escape surf school
Rob Verdaas - Natural High
Matthijs Kalsbeek - Hartbeach
Simon Hiemer - Avid Kiteboarding
Chris Burke- Poseidon Watersports
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Won’t I lose the personal touch with my customers?
My customers tend not to read their e-mail when they are on holiday?
What happens if I have to cancel lessons?
Does Viking help me save time?