Whether you’re looking to make your planning a whole lot easier or to sell more.
You’re going to find the feature you need right here.
The customer portal allows the school to add FAQ, weather, center, and other information pages for enhanced customer support and communication.
Students can access both upcoming and past lesson theory based on their level. Theory is available in video, animations, photo and text.
The student portal displays student level, booking, payment, scheduled dates, waivers, and lesson theory for easy access to standard information.
In addition, students can access messages from their instructors, view their level, and access accompanying theory materials through their account.
Each email includes custom fields with customer and booked product information, providing a personalized communication experience for students.
Viking provides specific email sets for different categories, tailoring information to customers renting a SUP board versus those enrolling in a surf or skate course.
Viking offers custom planner messages within standard email templates, providing the most flexible and informative communication.
Customers receive timely updates to ensure effective communication, eliminating the risk of missing important information.
By signing up with Viking, users can access a variety of prebuilt templates containing best practices that streamline operations and save time.
Viking enables you to search for students with available lessons and notify them by email when the weather is suitable, allowing you to fill open slots promptly.
An automated email can be sent 2 months before a booking expires to remind customers and upsell them to extend the expiration date.
Customers can be reminded to pay for their booking a certain period before the start of the first course.
Automated emails can be sent to customers after completing a lesson, notifying them of the newly unlocked theory page in their customer dashboard.
After completing a lesson package, automated emails can be sent to offer other lessons or equipment for an easy and efficient revenue boost.
After the first booking, customers receive a confirmation email containing login credentials and important information.
Customers receive an approval message containing important information for their lesson the day before it starts.
To avoid an influx of inquiries, Viking allows sending customers a notification about an upcoming approval or cancellation within a specific timeframe.
In case of bad weather or cancelled lessons, customers receive an email instructing them to log into the customer portal and reschedule their lesson.
Users have the flexibility to enable or disable any email template as they choose, ensuring complete control over communication.
Viking supports multiple languages for customers, instructors, and planners, allowing them to see information in their preferred language.
To avoid an influx of inquiries, Viking allows sending customers a notification about an upcoming approval or cancellation within a specific timeframe.
In case of bad weather or cancelled lessons, customers receive an SMS instructing them to log into the customer portal and reschedule their lesson.
Customers receive an approval message containing important information for their lesson the day before it starts.
Viking integrates with Messagebird, a reliable SMS delivery service, to ensure the best possible SMS communication with customers.
Users have the flexibility to enable or disable any SMS template as they choose, ensuring complete control over communication.
